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Fortuna Travel Support

Support is provided in English by email at [email protected].

Email us

Tell us what this is about and it goes straight to the right desk. We reply by email.

What is this about?
How to get help

Email [email protected] for help with invitations, sign-in, membership, profiles, wallet display, FUT transfer status, travel features, bookings, reports or privacy requests.

What to include
  • The email address used for your Fortuna Travel membership.
  • A brief description of what happened and what you expected.
  • Your device platform, app version and any visible error message.
  • A booking reference when the question concerns an existing booking.
Keep your account safe

Never email a one-time sign-in code, wallet private key, recovery phrase, password, passport number or full payment-card details. Fortuna Travel support will not ask for them by email.

Policies

Read the Privacy Policy and Terms of Use for information about account data, bookings and member responsibilities.